qqpokerTerms of Use

We at qqpoker operate an online gaming and sportsbook platform available to users in jurisdictions where local law permits. Our Terms of Use set out the conditions under which you access our services, create an account, deposit funds, place wagers, and withdraw winnings. By using qqpoker, you agree to these terms. If you do not agree, you should not use our platform.

Our terms cover account creation, identity verification (KYC), deposit and withdrawal procedures, bonus eligibility, dispute resolution, and jurisdiction restrictions. We enforce these terms consistently across all users. We also outline your rights and our responsibilities regarding data protection, account security, and fair play. This document is binding and supersedes any prior agreements or communications.

We encourage you to read these terms carefully before opening an account. If you have questions about any section, contact our support team through Live Chat or email. We update these terms periodically; we notify users of material changes via email and in-platform notice.

Account Opening and Verification on qqpoker

To open a qqpoker account, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We do not offer our services in jurisdictions where online wagering is prohibited. You are responsible for verifying that access and use comply with your own jurisdiction's law.

When you register, you provide an email address, create a password, and supply your full legal name, date of birth, and national identification number. We use this information to verify your identity through our KYC (Know Your Customer) process. You may be asked to upload a copy of your national ID, passport, or driver's license. We may also request a selfie holding your ID to confirm you are the account holder.

We retain your identity documents securely and use them only for verification and fraud prevention. We do not share your personal data with third parties except where required by law or to process your deposits and withdrawals. Our Privacy Policy details how we handle your information.

Once verified, your account is active. You can then deposit funds, place wagers on Liga 1, Piala AFF, Champions League, live-dealer tables, slots, or esports markets. If you fail verification or provide false information, we reserve the right to suspend or close your account and forfeit any balance.

Deposits, Withdrawals, and Payment Methods

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to mobile banking, local payment, online payment, and e-wallet virtual accounts. Each payment method has its own processing time and fee structure, which we display before you confirm your deposit.

Your deposit is credited to your qqpoker account wallet immediately upon confirmation from your payment provider. You can then use that balance to place wagers across any market on our platform. We do not charge deposit fees, but your payment provider may.

To withdraw, you request a payout to your verified payment method. We process withdrawal requests subject to verification checks—confirming your identity, reviewing your transaction history, and ensuring the destination account matches your verified payment method. This review typically takes one business day. During peak periods (Idul Fitri, major Liga 1 finals, Piala AFF tournaments), processing may take longer due to volume.

We reserve the right to delay or refuse a withdrawal if we detect suspicious activity, if your account is flagged for compliance review, or if the withdrawal amount exceeds our daily or monthly limits. We will notify you of any delay and the reason for it. If you believe a withdrawal has been incorrectly refused, contact our support team.

Withdrawal verification: We require that all withdrawals go to the same payment method you used for deposit. If you wish to withdraw to a different account, contact support for manual review.

Wagers, Odds, and Settlement

When you place a wager on qqpoker, you select a market (e.g., Liga 1 Match Winner, Dragon Tiger live-dealer, Aviator slot), enter a stake amount, and confirm at the displayed odds. Your stake is deducted from your account balance immediately. The wager is locked at those odds unless you cancel before the market closes.

We settle wagers based on official results. For football markets, we use results from the official league or tournament operator. For live-dealer games, settlement is determined by the live-studio outcome. For slots and arcade games, settlement is determined by the game's random number generator. We do not adjust odds or results after settlement except to correct genuine errors.

If a match is postponed, abandoned, or cancelled, we handle settlement according to our market rules. For most football markets, if a match does not start on the scheduled date, bets are void and stakes are returned. If a match starts but is abandoned before completion, settlement depends on the specific market—some markets settle on the result at the time of abandonment, others are voided. We display these rules in each market's terms before you place a wager.

Bonuses and Promotional Offers

We may offer promotional bonuses to new or existing users. Any bonus offer is subject to specific terms, which we display at the time of offer. Typical bonus terms include a minimum deposit requirement, a playthrough requirement (the number of times you must wager the bonus before withdrawing), and eligible markets or games.

Bonuses are not guaranteed. We reserve the right to modify, suspend, or cancel any promotional offer at any time. If you breach our terms or engage in bonus abuse (e.g., placing offsetting bets to guarantee a profit regardless of outcome), we may forfeit your bonus and any winnings derived from it.

We do not offer fixed bonus amounts. Any promotional offer is described in generic terms such as "an attractive welcome bonus" or "a new-customer deposit match." Specific amounts are displayed only at the time of offer and are subject to change.

Account Security and Your Responsibilities

You are responsible for maintaining the confidentiality of your qqpoker password and account credentials. We recommend enabling two-factor authentication (2FA) via SMS or authenticator app. If your account is compromised, notify us immediately through Live Chat or email. We will suspend your account pending verification and help you regain access.

We are not liable for unauthorized access if you have shared your password, used a weak password, or failed to enable 2FA. We are also not liable for losses resulting from phishing, malware, or other attacks that compromise your device or credentials outside our platform.

Dispute Resolution and Jurisdiction

If you believe we have made an error in settling a wager, processing a withdrawal, or handling your account, contact our support team. We will investigate and respond within five business days. If you remain unsatisfied, you may escalate your complaint to our compliance team for formal review.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If we determine that you are accessing qqpoker from a prohibited jurisdiction, we reserve the right to suspend or close your account.

These terms are governed by the laws applicable to our platform's jurisdiction of operation. Any disputes arising from your use of qqpoker are subject to binding arbitration or the jurisdiction's applicable legal framework. You waive the right to pursue class-action claims against us.

Termination and Account Closure

We may suspend or close your account if you breach these terms, engage in fraudulent activity, provide false information, or use qqpoker in violation of applicable law. If we close your account, we will attempt to return any remaining balance to your verified payment method, subject to any outstanding disputes or compliance holds.

You may close your account at any time by contacting support. We will process your closure request and return any remaining balance within five business days. Once closed, your account cannot be reopened under the same email address for a minimum of 30 days.

1

Account verificationKYC required

We require identity confirmation before deposits and withdrawals. This protects both you and our platform.
2

Payment securityVerified methods only

Withdrawals go only to verified payment methods. We do not process transfers to third-party accounts.
3

Fair playRandom outcomes

Our games use certified random number generators. We do not manipulate odds or results.
4

Jurisdiction complianceLocal law applies

Our services are available only where local law permits. Users are responsible for compliance.

Final Notes

These terms constitute the entire agreement between you and qqpoker regarding your use of our platform. If any provision is found to be unenforceable, the remaining provisions remain in effect. We reserve the right to update these terms at any time. Material changes will be communicated via email and in-platform notice.

By continuing to use qqpoker after we post updated terms, you accept the new terms. If you do not accept, you should close your account. For questions or clarifications, contact our support team through Live Chatemail, or our FAQ section.